Ordering, Shipping & Return Policies

Please take a moment to familiarize yourself with
our shipping & return policies prior to ordering.

no "caveat emptor" here

How to place an order

Please E-mail russ@cnmineral.com the item number of the specimen(s) that you are intersted in, what page it is on & we will check the availibility of your item(s). We are committed to keeping our Website updated in a timely manner. However, all specimens are offered on a first come, first served basis. You will receive an E-mail response, usually within 24 hours, as to the availibilty of the item(s) you are requesting.

Shipping

Shipping is $6.50 for the first item, $1.25 for each additional item for domestic orders. We also have the option for your order to be sent insured. (We strongly recommend that you choose the insurance)* Insurance for orders up to $200 is $3.25, add $1.25 per $100.00 after that. If you wish to have your order sent via Express mail or another carrier please contact us via E-mail for rates.

*Insurance: The reason we strongly recommend that you purchase insurance is; although we do take extreme care in the packaging of your specimen(s), we cannot control what the USPS or any other carrier does to your package once we ship your order. In other words If you choose to have your order sent without insurance, Cal Neva Mineral Company assumes no liability in regards to the condition your order arrives in.

International Orders:   Please E-mail russ@cnmineral.com for Rates. International customers are responsible for all duties & taxes.

Place order

NOTE: All Nevada residents must pay 7.375% Sales Tax

Payment

1) Credit card: Currently we are accepting payment through PayPal. To submit a payment, please click on the PayPal logo below.

Please submit payment to:

russ@cnmineral.com

2) Check: You are welcome to pay for your order with a check.  Your order will be held until your check clears, usually 5 business days, then your order will be sent to you. After we get to know you better, this will not be necessary.  International orders may not be paid for by check.

3) Money orders are welcome as payment for both domestic & international orders.  

Domestic customers: United States Postal Service Money Orders are the preferred type, since they're insured.

International customers:  Postal Money Orders from your Country's Postal Service are preferred.  *Please make money orders payable in U.S. Dollars.

     Please send checks or money orders to:

          Cal Neva Mineral Company
          P.O. Box 51521
          Sparks, NV
          89435-1521
          U.S.A

Returns

Cal Neva's goal is for you to be completely satisfied with your purchase. You have 7 days to examine your specimen. If you receive a specimen and you decide it just isn't right for you, please contact us within 7 days of receipt and let us know of your intention to return it. You can then send the specimen back to us. After we have received your return, a refund will then be issued. We ask that you insure your returns, as Cal Neva Mineral Company will assume no liability for damages incurred during shipment back to us. PLEASE take the same care in packaging the returned specimen as we did when we sent it to you.

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